Hospitality Operations Manager

1 month ago


Jackson, Mississippi, United States Pyramid Global Hospitality Full time

About the Role

We are seeking a seasoned hospitality professional to lead our Rooms department at Pyramid Global Hospitality. As the Director of Accommodation Services, you will oversee the front office, reservations, PBX, adventure center, security, housekeeping, and spa teams to ensure seamless operations and exceptional guest experiences.

Key Responsibilities:

  • Lead the Rooms operations team to deliver exceptional guest service and maintain high standards of hotel operations
  • Develop and implement strategies to maximize revenue and occupancy
  • Collaborate with other departments to ensure smooth communication and coordination
  • Manage the annual budget, forecast, and labor costs to ensure financial performance
  • Develop and mentor a leadership team to drive business results
  • Implement coaching, career planning, and recognition programs to enhance associate engagement and performance
  • Ensure guest satisfaction through effective problem resolution and recovery

Requirements

  • Three years of experience in the Rooms department, with at least two years as a Department Head
  • Excellent communication, conflict management, and leadership skills
  • Ability to interact well with others and provide exceptional customer service

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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