Insurance Office Customer Service Representative

4 days ago


Cave Creek, Arizona, United States Staff My Agency Full time

Staff My Agency is seeking a talented and caring professional to join our team as a Customer Service Representative. This is a low-pressure position focused on delivering exceptional customer service for our clients.

As a Customer Service Representative, you will work to inspire customer loyalty and enhance the overall customer experience. Your responsibilities will include:

  • Establishing customer relationships and providing prompt, accurate, and friendly customer service.
  • Using a customer-focused, needs-based review process to educate customers about insurance options.
  • Providing assistance with insurance inquiries, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

You will receive:

  • Salary
  • Valuable experience
  • Growth potential and opportunity for advancement within our agency

Requirements:

  • Previous sales experience, preferably in an insurance or customer-facing role
  • Excellent communication skills, both written and verbal
  • Self-motivation and a proactive approach to problem-solving
  • Attention to detail and ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to customers and provide personalized service
  • An Arizona Property Casualty license

This position is an opportunity to join a dynamic and growing agency, where you can build a successful career and make a real difference in the lives of our customers.



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