Data Center Technician

3 weeks ago

Ashburn, Virginia, United States System One Full time
Data Center Technician Job Description

At System One, we are seeking a skilled Data Center Technician to join our team. As a Data Center Technician, you will be responsible for providing technical support for our data center and equipment to ensure continuous availability. Your duties will include troubleshooting, escalations, and resolving incidents and problems when detected. You will also interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance.

Responsibilities:

  • Network installation and maintenance, including rack and stack, cabling, and parts replacement
  • Server installation and maintenance, including rack and stack, HDD, memory, CPU, RAID batteries, NICs, and other components
  • Data Center staging, deployment, and logistics/asset management support
  • Site builds and refreshes, meeting current quality standards
  • Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting
  • Extensive enterprise cable installation experience, including industry cabling standards
  • Ability to provide adequate fiber and copper cable testing with minimal supervision
  • Ability to terminate Cat 6 cabling
  • Create/update/maintain rack elevations within a DCIM application (Nlyte)
  • Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure
  • Troubleshoot and escalate incidents and problems
  • Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria
  • Provide status reports on active or resolved issues
  • Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations
  • Experience with out-of-band management/KVM system (DSVIEW)
  • Experience with power distribution units (PDUs), load management
  • Familiar with NEMA and IEC power connectors
  • Familiar with Data Center containment solutions
  • Work with others to update and document procedures
  • Write, and maintain, detailed site reference documentation
  • Cognizant of Data Center Safety Standards
  • Lift equipment weighing 50 lbs.
  • Perform other tasks or duties as assigned or based on need

Qualifications – knowledge, skills, and abilities:

  • Intermediate Data Center / IT Operations experience
  • Software and hardware tools utilized to perform day-to-day Data Center functions
  • Knowledge of LAN/WAN topologies, protocols, and standards
  • Must exhibit excellent communication and grammatical skills
  • Demonstrated analytical and problem-solving skills
  • Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
  • Ability to work independently and as part of a team
  • Ability to work under pressure (urgent problems, deadlines, changing priorities)
  • Familiar with network cabling (types, distance limitations, testing, connectors, handling)
  • Familiar with electrical and optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM)
  • Familiar with server hardware and components
  • Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.
  • Familiar with datacenter design in relation to heat dissipation and air flow
  • Meticulous and obsessive about organized cabling
  • Detail-oriented and organized

Desired:

  • Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience
  • Experience and technical training in WAN/LAN communications, including experience installing, basic configuring, and maintaining Cisco routers and switches
  • Experience in presenting technical solutions and/or recommendations
  • Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
  • Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
  • Advanced skill in diagnosing and troubleshooting issues
  • Advanced research, analytical, and problem-solving skills
  • Knowledge of the organization's operations

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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