Senior Parking Manager

3 weeks ago


Durham, North Carolina, United States City of Durham Full time

About the Role:

The City of Durham is seeking a visionary leader to serve as the Senior Parking Manager, overseeing the Parking Division. As a key member of the Transportation Department, you will be responsible for managing the City's parking operations and facilities, ensuring that our services consistently achieve the highest standards of excellence and efficiency.

Key Responsibilities:

  • Lead the Parking Division with vision and creativity, overseeing daily operations, including parking systems management, enforcement, customer service, and facilities management.
  • Manage all aspects of parking facilities, from garages and on-street meters to parking assets, ensuring they operate at peak efficiency and align with the City's strategic goals.
  • Take charge of the division's budget with a focus on innovation and growth, overseeing revenue collections, implementing sound financial controls, and developing a budget that supports the City's objectives while seeking out opportunities for financial optimization and sustainability.
  • Supervise and inspire a diverse team of professionals, including two managers, fostering a culture of continuous improvement, professional development, and excellence in customer service.
  • Drive the division's commitment to superior customer service by implementing strategies that enhance the parking experience for all users, ensuring that customer service standards reflect the City's dedication to quality and satisfaction.
  • Serve as the primary liaison with downtown businesses, property owners, and other key stakeholders, collaborating to develop and implement forward-looking parking strategies that not only attract customers but also support the economic vitality of Durham's business districts.
  • Be at the forefront of revolutionizing parking services through technology, identifying and implementing cutting-edge solutions that advance the City's parking operations, integrating them seamlessly with the growing multimodal transportation network.

Requirements:

  • Bachelor's degree or equivalent.
  • Six (6) years of parking management experience.
  • Two (2) years of supervisory experience.
  • A valid, unrestricted, North Carolina Class C Driver's License with a satisfactory driving record.

Benefits:

  • 12-13 paid holidays per year.
  • 13 standard work days of vacation per year.
  • 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement.
  • 2 weeks paid military leave per year.
  • Medical, dental, vision, and supplemental life insurance plans.
  • State and City retirement plans.
  • Short and long term disability plans.
  • Paid temporary disability leave for specified conditions.
  • City contribution of 13.6% into the N.C. State Retirement System.
  • Paid funeral leave.
  • Employee Assistance Program - personal and family counseling.
  • Paid life insurance equal to annual salary.
  • 48 hours for volunteer work each year.
  • 4 hours parental leave each year.
  • Workman's Compensation Insurance.
  • 457 Deferred Compensation Plans.


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