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Client Care Representative

2 months ago

Raleigh, North Carolina, United States Mister Sparky Full time
Job Summary

A Mister Sparky Client Care Representative is responsible for answering incoming client telephone calls and assisting with the supervision and dispatching of all scheduled service and maintenance calls.

Key Responsibilities
  • Answer incoming client telephone calls and provide exceptional customer service
  • Recognize and respond to client needs in a timely and professional manner
  • Ensure that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notify clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
  • Call Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
Requirements
  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience in REAL ESTATE preferred
Compensation

$22.50 per hour

About Mister Sparky

Mister Sparky is a leading provider of electrical services, and we are seeking a highly skilled and motivated Client Care Representative to join our team. As a Client Care Representative, you will play a critical role in providing exceptional customer service and ensuring that our clients receive the highest level of service.

We offer a competitive compensation package, including a starting rate of $22.50 per hour. We also offer opportunities for professional growth and development, as well as a positive and supportive work environment.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.