Customer Service Representative
2 days ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Pratt Industries. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints.
Key Responsibilities
- Take and process customer orders in a timely and accurate manner
- Handle customer complaints and questions, and follow up with internal personnel as required
- Maintain accurate customer files and records
- Process new items and coordinate accounting credits
- Assist sales personnel as needed and contribute to generating supplemental sales
- Track warehouse items to ensure availability and adherence to minimum/maximum levels
Requirements
- High school diploma or equivalent required
- Experience working in a manufacturing environment preferred
- Computer data-entry experience preferred
- Excellent communication and problem-solving skills
Working Conditions
This role requires regular walking, talking, and hearing, as well as the ability to stand and sit for extended periods. The work environment is typically loud, with exposure to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles.
Performance Measurements
The performance of the Customer Service Representative will be measured based on operating standards, personal growth, employee relations, and creativity.
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