Fitness Center Representative
7 days ago
The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.
Key Responsibilities:- Provide superior customer service and create a positive member experience
- Answer phones and assist callers with various questions and concerns
- Check members in, tour, and sign up new members, log amenities, and communicate updates and events
- Respond to member questions and concerns in a timely and professional manner
- Conduct beverage or merchandise purchases on the point of sale system
- Explain and promote fitness instruction classes to members and guests
- Meet daily statistics and uphold facility rules and policies
- Assist in emergency medical situations and maintain a safe environment
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude
- Punctuality and reliability are essential
- Exceptional customer service skills and ability to interact positively with members and coworkers
- Strong listening and problem-solving skills
- Diplomacy and professionalism in all interactions
- High School diploma/GED equivalent required
- Must be 18 years of age or older
- Continual standing and walking during shift
- Continual talking in person or on the phone during shift
- Occasional lifting up to 50 lbs
- Exposure to toxic chemicals during shift
- Utilize POS system to assist with new membership cards, change of address, and billing or payment questions
- Check members into fitness classes daily using Datatrak systems
- Create new memberships and guest accounts for members
- Uphold integrity and security with member documents and sensitive information
Planet Fitness is a dynamic and growing company that values its employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.
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