Fitness Center Representative

7 days ago


Dover, Delaware, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.

Key Responsibilities:
  • Provide superior customer service and create a positive member experience
  • Answer phones and assist callers with various questions and concerns
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events
  • Respond to member questions and concerns in a timely and professional manner
  • Conduct beverage or merchandise purchases on the point of sale system
  • Explain and promote fitness instruction classes to members and guests
  • Meet daily statistics and uphold facility rules and policies
  • Assist in emergency medical situations and maintain a safe environment
Requirements:
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude
  • Punctuality and reliability are essential
  • Exceptional customer service skills and ability to interact positively with members and coworkers
  • Strong listening and problem-solving skills
  • Diplomacy and professionalism in all interactions
  • High School diploma/GED equivalent required
  • Must be 18 years of age or older
Physical Demands:
  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Occasional lifting up to 50 lbs
  • Exposure to toxic chemicals during shift
Additional Responsibilities:
  • Utilize POS system to assist with new membership cards, change of address, and billing or payment questions
  • Check members into fitness classes daily using Datatrak systems
  • Create new memberships and guest accounts for members
  • Uphold integrity and security with member documents and sensitive information

Planet Fitness is a dynamic and growing company that values its employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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