Senior Technical Support Engineer

4 weeks ago

Canonsburg, Pennsylvania, United States ANSYS Full time

Role Summary

As a Senior Technical Support Engineer at Ansys, you will be responsible for providing advanced-level technical support to our customers on all aspects of their real-world engineering simulation projects. You will use your expertise in Ansys software and AI-based platforms to assist customers in solving their engineering problems and enabling their usage of Ansys Fluids Products.

Key Responsibilities

  • Deploy and exploit all available resources, including Ansys AI-based platforms, to complement your engineering expertise and knowledge of simulation.
  • Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software.
  • Develop and strengthen long-term relationships with customers.
  • Share your extensive knowledge and experience by creating & updating content to ensure the most relevant help and information is available for customers and internal colleagues.
  • Lead and initiate team projects (e.g. content creation, process deployment, etc.).
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
  • Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
  • Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections.
  • Be enthusiastic about learning and promoting how an LLM and other AI-based technologies can assist engineers' abilities to help Ansys customers.
  • Develop subject matter expertise and specialization on Ansys simulation products and applications.
  • Learn and gain expertise in new technical areas as and when required for the team & personal development.
  • On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing.
  • Participate in other strategic team and company initiatives, as needed.

Requirements

  • BS or MS or PhD in Mechanical/Chemical/Aerospace or related field.
  • Required minimum years of professional experience in an engineering software environment: BS+5, MS+3, or PhD+0.
  • Demonstrated use of Ansys Fluids software or knowledge of other commercial CAE software packages.
  • Expert-level knowledge of Fluid dynamics, Heat transfer, Numerical Methods and Thermodynamics.
  • Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
  • Engaging personality, engineering curiosity and willingness for continuous learning.
  • Strong organizational and time management skills, possesses a sense of urgency.
  • Ability to work independently, as well as with others in a diverse team environment.
  • Projects a professional image and demonstrates business acumen, driven to succeed.
  • Qualified to handle ITAR/Export Controlled models.

Preferred Qualifications and Skills

  • Preferred education and years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3.
  • 5 years of experience in customer-facing roles associated with using engineering simulation software, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated.
  • Experience in using Ansys tools, like Ansys Workbench, Ansys Fluent, Ansys CFX, and Ansys Space claim is preferred.
  • Ability to travel domestically up to 10% of the time.

About Ansys

Ansys is a global leader in engineering simulation, helping the world's most innovative companies solve the most complex design challenges and engineer the future. Our vision is to change the world with innovative technology and transformational solutions. We are passionate about empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

Our Commitments

We are committed to creating and nurturing a workplace that fuels innovation and creativity. We believe diverse thinking leads to better outcomes and are dedicated to making Ansys a place where everyone feels valued and included.

Join Us

We are looking for talented individuals who share our passion for innovation and our commitment to excellence. If you are a motivated and results-driven professional with a passion for engineering and customer support, we encourage you to apply for this exciting opportunity.

  • Senior Technical Support Engineer

    4 weeks ago

    Canonsburg, Pennsylvania, United States ANSYS Full time

    Key Responsibilities:As a Senior Technical Support Engineer at ANSYS, you will be responsible for deploying and exploiting all available resources, including Ansys AI-based platforms, to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Fluids...

  • Senior Principal Software Engineer

    4 weeks ago

    Canonsburg, Pennsylvania, United States ACARA Full time

    Job Summary:ACARA Solution is seeking a highly skilled Senior Principal Software Engineer to join our team. As a technical leader, you will be responsible for delivering architectures, designs, testing, and production of cutting-edge software systems for the Department of Defense.Key Responsibilities: Collaborate with cross-functional teams to design and...

  • Senior Application Engineer

    4 weeks ago

    Canonsburg, Pennsylvania, United States ANSYS Full time

    Unlock Your Potential as a Technical ExpertAt Ansys, we're seeking a highly skilled Senior Application Engineer to join our team of innovators. As a key member of our Customer Excellence team, you'll partner with our customers to engineer what's ahead, solve real-world engineering problems, and deploy Ansys software in their design workflows.As a hands-on...

  • Senior Principal Software Engineer

    1 month ago

    Canonsburg, Pennsylvania, United States ACARA Full time

    We are seeking a Senior Principal Software Engineer to join our team at Acara Solutions. The ideal candidate will have a strong background in software engineering and experience leading cross-functional teams.The successful candidate will be responsible for designing, developing, and testing software systems, as well as providing technical leadership and...

  • Senior Acoustics Systems Production Development Engineer

    4 weeks ago

    Canonsburg, Pennsylvania, United States The Computer Merchant Full time

    Job Title: Senior Acoustics Systems Production Development EngineerLocation: Canonsburg, PAJob Description:Our client, a leading defense contractor, has an immediate opening for a Senior Acoustics Systems Production Development Engineer to work from their Canonsburg, PA facility.As a Senior Acoustics Systems Production Development Engineer in our Progeny...

  • Technical Account Manager

    1 month ago

    Canonsburg, Pennsylvania, United States ANSYS Full time

    Job SummaryThe Technical Account Manager plays a crucial role in establishing and maintaining long-term relationships with assigned accounts, aligning Ansys' solutions with clients' key business initiatives. This position requires a deep understanding of customer technical requirements and the ability to map them to Ansys solutions in an industry...

  • Senior Acoustics Systems Production Development Engineer

    4 weeks ago

    Canonsburg, Pennsylvania, United States Aleron Full time

    Job Title: Senior Acoustics Systems Production Development EngineerAt Aleron, we are seeking a highly skilled Senior Acoustics Systems Production Development Engineer to join our team. As a key member of our Business Area, you will be responsible for leading cross-functional teams in the design and development of submarine and other undersea vehicle acoustic...

  • Senior Acoustics Systems Production Development Engineer

    4 weeks ago

    Canonsburg, Pennsylvania, United States APR Consulting Full time

    Job Title: Sr. Acoustics Systems Production Development EngineerJob Summary: We are seeking a highly skilled Sr. Acoustics Systems Production Development Engineer to join our team. As a member of a cross-functional team, you will be responsible for the design and development of submarine (VA Class, Columbia Class, SSN(X)) and other undersea vehicle acoustic...

  • Technical Manager

    4 weeks ago

    Canonsburg, Pennsylvania, United States General Dynamics Full time

    Job DescriptionAs a Technical Manager, you will be responsible for leading the Systems Engineering team in the development of advanced defense platforms. You will work closely with cross-functional teams to ensure that customer requirements are met and that the system meets performance and deployment needs.Key Responsibilities:Requirements analysis and...

  • Senior Project Engineer

    2 months ago

    Canonsburg, Pennsylvania, United States System One Full time

    Job DescriptionWe are seeking a highly skilled Senior Project Engineer to join our team at System One. The ideal candidate will have a bachelor's degree in Civil Engineering and a Pennsylvania PE license or the ability to secure one.The successful candidate will have a minimum of eight years of post-baccalaureate experience in Civil Engineering, with a...

  • Senior Project Engineer

    4 weeks ago

    Canonsburg, Pennsylvania, United States System One Full time

    Seeking a highly skilled Senior Project Engineer with a bachelor's degree in Civil Engineering and a Pennsylvania PE license. The ideal candidate will have a minimum of eight years of post-baccalaureate experience in Civil Engineering, with a strong background in highway design and project management.Responsibilities will include developing, coordinating,...

  • Deputy Program Manager of Engineering

    4 weeks ago

    Canonsburg, Pennsylvania, United States ACARA Full time

    Job DescriptionAcara Solutions is seeking a highly skilled Deputy Program Manager of Engineering to lead a program and manage a team of engineers responsible for delivering advanced Torpedo Guidance and Control systems for the US Navy.Key ResponsibilitiesLead a program and manage a team of engineers to successfully deliver advanced Torpedo Guidance and...

  • Deputy Program Manager of Engineering Position

    4 weeks ago

    Canonsburg, Pennsylvania, United States ACARA Full time

    Job SummaryWe are seeking a highly skilled Deputy Program Manager of Engineering to lead our engineering team and manage the delivery of advanced Torpedo Guidance and Control systems for the US Navy.Key ResponsibilitiesLead a program and manage a team of engineers responsible for delivering complex engineering projects.Advise on technical vision, customer...

  • Senior Acoustics Systems Production Development Engineer

    4 weeks ago

    Canonsburg, Pennsylvania, United States LogiX-Guru Full time

    Job DescriptionWe are seeking a highly skilled Sr. Acoustics Systems Production Development Engineer to join our team in Canonsburg, PA. As a key member of our cross-functional team, you will be responsible for the design and development of submarine (VA Class, Columbia Class, SSN(X)) and other undersea vehicle acoustic systems.Key ResponsibilitiesLead...

  • Senior Civil Engineer

    4 weeks ago

    Canonsburg, Pennsylvania, United States Gpac Full time

    A leading engineering firm is seeking a Senior Civil Engineer to lead project development and site planning. The ideal candidate will have a strong background in civil engineering design and site development, with a focus on delivering high-quality projects that meet client expectations.The Senior Civil Engineer will be responsible for providing engineering...

  • Senior Civil Engineer for Land Development Projects

    3 weeks ago

    Canonsburg, Pennsylvania, United States Gpac Full time

    A reputable engineering firm, GPAC, is seeking a Senior Civil Engineer to join their expanding team in the area. With a strong commitment to delivering exceptional results, GPAC provides a dynamic work environment that fosters growth and professional development.The ideal candidate will possess a Bachelor's degree in Civil Engineering and a minimum of 5...

  • Senior Engineering Project Manager

    4 weeks ago

    Canonsburg, Pennsylvania, United States General Dynamics Full time

    Job SummaryWe are seeking a highly skilled and experienced Engineering Project Lead to join our team at General Dynamics Mission Systems. As an Engineering Project Lead, you will be responsible for leading a program and managing a team of engineers responsible for delivering advanced Torpedo Guidance and Control systems for the US Navy.Key...

  • Senior Lead Piping Designer

    1 month ago

    Canonsburg, Pennsylvania, United States S&B Full time

    OverviewS&B is seeking an experienced Senior Lead Piping Designer to join our team at our Canonsburg, PA location. As a key member of our engineering team, you will be responsible for leading and managing piping design activities for large capital projects, ensuring compliance with industry standards, codes, and project specifications.ResponsibilitiesLead...

  • Senior Acoustics Systems Engineer

    4 weeks ago

    Canonsburg, Pennsylvania, United States GeoLogics Corporation Full time

    Job Overview:GeoLogics Corporation is seeking a highly skilled Sr. Acoustics Systems Engineer to join our team in Canonsburg, PA. As a key member of our cross-functional team, you will be responsible for designing and developing submarine (VA Class, Columbia Class, SSN(X)) and other undersea vehicle acoustic systems. Your technical expertise and leadership...

  • Senior Automation Systems Specialist

    4 weeks ago

    Canonsburg, Pennsylvania, United States Audubon Companies Full time

    Audubon Companies is seeking a highly skilled Senior Automation Engineer to lead automation and controls projects from conception to commissioning and startup.The ideal candidate will have a strong background in specifying, designing, programming, and testing automation and control systems for various industrial facilities.Responsibilities will include...