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Customer Service Director
2 months ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at DXP Enterprises. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our industrial customers.
Key Responsibilities- Profit and Loss Management: Oversee the financial performance of the facility, ensuring profitability and efficiency.
- Inside Sales Team Supervision: Lead and mentor a team of inside sales professionals, providing guidance and support to achieve sales targets.
- Customer Inquiries: Respond to customer inquiries regarding products and services, providing timely and accurate information.
- Price Quotes: Prepare and present price quotes to customers, ensuring competitiveness and profitability.
- Product Sourcing: Source products and services to meet customer needs, ensuring timely delivery and quality.
- Outside Sales Team Support: Collaborate with outside sales professionals to identify sales opportunities and provide support to close deals.
- Industrial Distribution Experience: 3-5 years of experience working with industrial distribution of industrial pumps and rotating equipment.
- Management Experience: 3 years of management experience, with a proven track record of success.
- Team Player: Strong people skills, with the ability to work effectively with cross-functional teams.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas.
- Technical Skills: Proficient in MS Outlook, basic Excel, and ERP software.
- Self-Motivation: Self-motivated and results-driven, with a strong work ethic.
- Team Leadership: Effective and proven team leader, with the ability to inspire and motivate others.
DXP Enterprises is a leading industrial distribution company, dedicated to providing exceptional customer service and support to our industrial customers. We are a team-oriented organization, with a culture that values respect, trust, and open communication. We offer a comprehensive benefits package, including medical, dental, vision, flexible spending, 401(k), paid holidays, life and disability insurance, and additional supplemental products.
