Client Service Liaison

2 weeks ago


Willowbrook, Illinois, United States Sepire Full time
Job Summary

Sepire is a marketing services and communications distribution company that specializes in complex, compliance-driven solutions for its clients. We are a technology-forward company focused on delivering automation solutions in a highly secure environment.

Job Responsibilities
  • Understand all developed technology solutions with an end-to-end perspective, starting with client needs and ending with manufacturing and fulfillment of our products and services.
  • Understand and anticipate client needs for communications delivery, including mailing, fulfillment, and electronic delivery.
  • Perform job duties in a secure manner, adhering to company security and operational policies.
  • Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process.
  • Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence.
  • Predict and manage scheduling conflicts for jobs and programs.
  • Approach challenges as they arise within the life of a project and suggest and execute creative solutions.
  • Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications for SOC2, FSC, etc.
  • Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery.
Requirements
  • 2 to 5 years of applicable experience in a client-facing role in a print manufacturing environment, preferred.
  • Familiarity with mailing and shipping standards.
  • Excellent project management experience.
  • Capable of working effectively with teams of varying sizes.
  • Bachelor's degree in a relevant field, or equivalent combination of education, certification, and work experience.
  • Experience in the marketing services technology or e-delivery, preferred.
  • Some variable data experience, preferred.
Benefits
  • Health insurance.
  • Vacation.
  • Paid holidays.
  • Birthday PTO.
  • 401k.
  • Convenient to public transportation and interstate access.
  • Access Control Level 2.


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