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Senior Medical Office Coordinator

2 months ago

Orlando Florida, United States Orlando Health Full time
Job Summary

The Senior Front Office Assistant plays a vital role in the success of our ambulatory/physician office, performing routine computerized scheduling and administrative functions under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or the Practice Site Supervisor.

Key Responsibilities:
  • Adheres to and assures compliance with Orlando Health and department-specific policy, procedures, value statements, and Commitment to Excellence standards.
  • Handles multiple simultaneous tasks, answers telephone calls, takes messages, files lab reports, medical records, and other information according to practice policies and procedures.
  • Performs word processing and spreadsheet data entry.
  • Performs charge entry and cash handling.
  • Serves as a liaison between the physician, patient, and insurance companies, including obtaining referrals and/or authorizations.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance and Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Maintains a clean, safe, and organized office.
  • Acts as a liaison to assist office billing services as requested.
Requirements:
  • High School graduate or equivalent.
  • Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
  • Knowledge of ICD & CPT.
  • Two (2) years' experience in a medical office environment.