Customer Service Engineer
4 weeks ago
IT Concepts is seeking a skilled Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.
Key Responsibilities- Provide technical support to customers across various locations, including remote and onsite assistance.
- Diagnose and resolve complex technical issues, collaborating with customers to identify and implement corrective actions.
- Conduct routine system administration tasks, logging data in system admin logs, and maintaining user accounts.
- Assist in delivering technical support, responding to IT support tickets, and performing diagnostic and repair activities on hardware and software components.
- Monitor open tickets in VA's ServiceNow customer incident ticketing system, ensuring adherence to business processes and reporting discrepancies with proposed corrective actions.
- Bachelor's degree in computer science, electronics engineering, or a related technical discipline.
- 2+ years of relevant experience in conducting routine system administration tasks and logging data in system admin logs.
- Knowledge of debugging protocols and processes, as well as proficiency with Microsoft Office applications and a basic understanding of system administration in a Windows environment.
- Ability to lift equipment up to 50 pounds and navigate through facility spaces to access and repair equipment.
- US Citizen or Green card holder.
- Willing and able to obtain a Public Trust Suitability clearance.
- Competitive paid time off, medical, dental, and vision insurance, identity theft protection, legal resources coverage, and a 401(k) plan.
IT Concepts is an Affirmative Action/Equal Opportunity employer and a VEVRAA Federal Contractor. We are committed to fostering an inclusive workplace where all employees are treated with dignity, respect, and fairness.
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Customer Service Engineer
4 weeks ago
Omaha, Nebraska, United States IT Concepts Full timeJob SummaryWe are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with efficiency and professionalism.Key ResponsibilitiesProvide technical support to customers via...
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Customer Service Engineer
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