Customer Service Engineer

4 weeks ago


Omaha, Nebraska, United States IT Concepts Full time
Job Opportunity

IT Concepts is seeking a skilled Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.

Key Responsibilities
  • Provide technical support to customers across various locations, including remote and onsite assistance.
  • Diagnose and resolve complex technical issues, collaborating with customers to identify and implement corrective actions.
  • Conduct routine system administration tasks, logging data in system admin logs, and maintaining user accounts.
  • Assist in delivering technical support, responding to IT support tickets, and performing diagnostic and repair activities on hardware and software components.
  • Monitor open tickets in VA's ServiceNow customer incident ticketing system, ensuring adherence to business processes and reporting discrepancies with proposed corrective actions.
Requirements
  • Bachelor's degree in computer science, electronics engineering, or a related technical discipline.
  • 2+ years of relevant experience in conducting routine system administration tasks and logging data in system admin logs.
  • Knowledge of debugging protocols and processes, as well as proficiency with Microsoft Office applications and a basic understanding of system administration in a Windows environment.
  • Ability to lift equipment up to 50 pounds and navigate through facility spaces to access and repair equipment.
Clearance and Benefits
  • US Citizen or Green card holder.
  • Willing and able to obtain a Public Trust Suitability clearance.
  • Competitive paid time off, medical, dental, and vision insurance, identity theft protection, legal resources coverage, and a 401(k) plan.

IT Concepts is an Affirmative Action/Equal Opportunity employer and a VEVRAA Federal Contractor. We are committed to fostering an inclusive workplace where all employees are treated with dignity, respect, and fairness.



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