Business Systems Analyst

1 week ago


Kingston, New York, United States The Arc Mid-Hudson Full time
Business Analyst Job Description

The Arc Mid-Hudson is seeking a skilled Business Analyst to join our Information Technology team. As a Business Analyst, you will act as a facilitator between IT and other agency departments, as well as with outside technology consultants and vendors.

Key Responsibilities:
  • Perform system administration functions and provide technical support for business technology systems, including VOIP phone systems, electronic fax systems, data backups, and network devices.
  • Respond to help requests through the agency's Help Desk software, emails, phone calls, or in-person requests.
  • Assist in monitoring network health and communications, and resolving network issues.
  • Serve as a liaison between departments and IT staff to ensure service goals are met.
  • Participate in evaluating business needs and potential technology solutions.
  • Document inventory and work done using designated systems.
  • Meet regularly with supervisor and other IT staff to discuss goals and special projects.
Requirements:
  • Bachelor's degree or higher in a business/computer-related curriculum.
  • Five years of full-time paid work experience involving planning, implementing, and supporting business information systems.
  • Experience with Microsoft Windows, Office 365, Windows Server, Active Directory, VOIP phone systems, and Help Desk software.
  • Ability to work professionally and productively with employees at all levels within the organization.
  • Excellent verbal and written communication skills.
What We Offer:
  • Starting salary: $58,500 to $68,164 per year.
  • Flexible work hours.
  • Opportunity to work with a dynamic team.


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