Retail Banking Professional

3 weeks ago


Smyrna, Georgia, United States Fifth Third Full time

Transforming Banking Experiences

We're seeking a talented individual to join our team as a Retail Banking Professional. As a key member of our Financial Center team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Customer Engagement: Build strong relationships with customers, understand their financial needs, and provide personalized solutions to meet their goals.
  • Product Knowledge: Develop in-depth knowledge of our retail consumer and small business products and services, and effectively communicate their value to customers.
  • Sales and Referrals: Utilize consultative sales techniques to cross-sell and upsell products, and refer customers to other business partners as needed.
  • Operational Excellence: Process transactions accurately and efficiently, and maintain a high level of customer satisfaction.
  • Risk Management: Identify and mitigate risks associated with customer transactions, and adhere to established policies and procedures.

Requirements:

  • Education: College degree or equivalent work experience.
  • Experience: Previous experience in the financial industry, preferably in a retail banking or customer service role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic math functions.

Working Conditions:

  • Office Environment: Normal office environment with extended computer screen use.
  • Travel: Occasional travel within the affiliate for training and scheduling flexibility.


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