Technical Support Specialist

6 days ago


Paoli, Pennsylvania, United States Universal Atlantic Systems LLC (UAS) Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Universal Atlantic Systems LLC (UAS). As a Technical Support Specialist, you will be responsible for providing technical support to customers and technicians for all facets of IP/Video equipment.

Key Responsibilities
  • Provide first-level contact and convey resolutions to customer issues over phone calls
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem-solving processes
  • Follow up with customers, provide feedback, and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Provide on-call support for UAS customers as assigned
  • Responsible for completing paperwork, data entry, and unit configuration associated with video equipment installations and service calls in an accurate and timely manner
  • Ability to complete non-help desk/support projects as needed
Requirements
  • Three years of technical support work experience or equivalent experience
Work Environment

This position requires sitting for long periods of time - time spent behind a desk.



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