Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Universal Atlantic Systems LLC (UAS). As a Technical Support Specialist, you will be responsible for providing technical support to customers and technicians for all facets of IP/Video equipment.
Key Responsibilities- Provide first-level contact and convey resolutions to customer issues over phone calls
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem-solving processes
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customers' expectations
- Provide on-call support for UAS customers as assigned
- Responsible for completing paperwork, data entry, and unit configuration associated with video equipment installations and service calls in an accurate and timely manner
- Ability to complete non-help desk/support projects as needed
- Three years of technical support work experience or equivalent experience
This position requires sitting for long periods of time - time spent behind a desk.
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Technical Support Specialist
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Medical Support Specialist
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Administrative Support Specialist
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Client Support Specialist
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Healthcare Support Specialist
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Mental Health Support Specialist
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Healthcare Support Specialist
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Healthcare Support Specialist
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Healthcare Support Specialist
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Healthcare Support Specialist
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Practical Nursing Specialist
4 weeks ago
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Nurse Care Specialist
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Practical Nursing Specialist
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Procurement Specialist
4 days ago
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Monitor Technician
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