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Eligibility Specialist

2 months ago

Richmond, Virginia, United States Integrated Resources Full time
Job Title: Eligibility Specialist

Location: Remote

Duration: 6 months (High possibilities of extension)

Job Summary:

Integrated Resources is seeking an Eligibility Specialist to join our team. As an Eligibility Specialist, you will be responsible for receiving and screening applications, verifying income, and determining eligibility for program participants.

Key Responsibilities:

  • Receive and screen applications, and follow-up with customers to gather any missing information.
  • Verify income, calculate income, determine eligibility and process case referrals.
  • Interact with program participants on a regular, daily basis.
  • May educate customers on basic program services and eligibility requirements.
  • Work with customers to meet and achieve program goals and/or maintain program services and eligibility.
  • Perform other duties as assigned by Management.

Requirements:

  • High school diploma or equivalent with 2 years of experience.
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues.
  • Understands the implications of work and makes recommendations for solutions.
  • Internet speed must be a minimum 25 MBPS download and 5 MBPS upload.