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Patient Access Coordinator

2 months ago

Milford, Ohio, United States UF Health Central - Eustis Full time
Job Overview

Why You Will Appreciate This Role
Are you prepared to join a pioneering healthcare organization that is dedicated to providing exceptional service to the community? This position as a Patient Access Coordinator at UF Health Central - Eustis offers you the opportunity to be part of a dynamic team focused on delivering both emergency and urgent care services.

As a Patient Access Coordinator, you will engage in a transformative approach to healthcare delivery, gaining valuable insights that will enhance your professional journey. You will enjoy competitive compensation and benefits while playing a vital role in supporting appreciative patients.

Key Responsibilities
The Patient Access Coordinator is tasked with:

  • Welcoming patients warmly, both in person and via phone.
  • Managing patient check-in and check-out processes.
  • Conducting visit closure tasks, including payment collection and follow-up actions for patient care.
  • Verifying insurance eligibility and benefits through electronic systems or direct communication with payers, as well as collecting necessary payments.
  • Assisting colleagues and patients with clerical tasks such as copying, scanning, and faxing documents.
  • Handling phone calls, directing them to the appropriate personnel, and taking messages as needed.
  • Maintaining a tidy work environment, which may involve light housekeeping duties.
  • Creating a welcoming and reassuring atmosphere for patients and their families, encouraging their return for future care.
  • Adhering to all HIPAA regulations and policies.

Essential Qualifications
To be successful in this role, candidates should possess:

  • A high school diploma or equivalent (GED).
  • At least 6 months of experience in a healthcare setting or a year in customer service.
  • A basic understanding of insurance processes is preferred.
  • Familiarity with medical terminology and billing codes is advantageous.
  • Outstanding communication and customer service skills.
  • The ability to present information effectively to patients and colleagues.
  • Problem-solving skills in standardized situations.
  • Independence and self-direction in work, along with the ability to interact with a diverse range of individuals.
  • Analytical skills for effective problem resolution.