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Employee Relations Advisor

2 months ago

Stamford, Connecticut, United States FirstService Residential Full time

Position Overview:

The HR Support Specialist role is designed to deliver comprehensive HR assistance to associates across various topics in alignment with established procedures.

This position operates on a hybrid work model, balancing remote and in-office responsibilities based on organizational needs.

Key Responsibilities:

  • Serve as the initial point of contact for HR-related inquiries, ensuring clear communication and effective problem-solving.
  • Assist and support associates with incoming HR questions and concerns.
  • Follow up with stakeholders, providing updates and ensuring issues are resolved.
  • Identify, investigate, and address challenges effectively.
  • Manage the tracking and routing of inquiries to appropriate resources, escalating unresolved issues as necessary.
  • Respond to all inquiries in accordance with company service standards.
  • Support the operation of the HR Help Desk, acting as a primary resource for associate inquiries.
  • Maintain accurate records and documentation for all inquiries, ensuring proper closure.
  • Uphold strict confidentiality regarding all employee information.

Qualifications:

  • A High School diploma or equivalent, coupled with two years of relevant experience in Human Resources, or a suitable combination of education and experience.
  • Strong administrative skills and background.
  • Exceptional customer service abilities.
  • Excellent verbal and written communication skills.
  • Bilingual proficiency is advantageous.
  • Detail-oriented with robust organizational and multitasking capabilities.
  • Ability to manage competing priorities and meet productivity targets.
  • Proficient in Windows and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, with strong internet research skills.
  • Capacity to handle sensitive and confidential information responsibly.
  • Ability to work under pressure and meet deadlines.
  • Adaptability to a dynamic work environment.

Benefits:

As a non-exempt employee, you will have access to a comprehensive benefits package, including various medical plans, dental and vision coverage. Additionally, you will enjoy time-off benefits, paid holidays, and a 401k plan with company matching.

Disclaimer:

This job description is intended to convey the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications associated with this position. Management reserves the right to assign or reassign tasks and responsibilities as needed.

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