VIP Guest Service Representative
4 weeks ago
Job Summary:
As a VIP Guest Services Representative, you will be responsible for delivering exceptional guest experiences by completing arrival and departure transactions, booking dinner and entertainment requests, and providing exceptional customer service.
Responsibilities and Authorities:
- Process check-in and check-out transactions for VIP guests.
- Assist VIP guests with questions about the city and property.
- Book dinner, show, and other entertainment requests for VIP guests.
- Assist with guest service recovery and maintain a positive attitude.
- Stay up-to-date on current events in the hotel to provide exceptional guest service.
- Act as a liaison on behalf of the guest to expedite requests.
- Maintain a professional and courteous attitude towards all guests.
- Anticipate guest needs and expectations.
Non-Physical Qualifications:
- Strong interpersonal and communication skills.
- Proficient in a second language is beneficial.
- Self-starter with strong problem-solving ability.
Physical Qualifications:
- Ability to perform reaching, stooping, and/or crouching motions repeatedly.
- Must be able to communicate verbally.
- Must be able to stand for extended periods of time.
- Must be able to lift 25lbs.
Disclaimer: This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
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