Telecommunications Specialist

1 week ago


Milwaukee, Wisconsin, United States CDW Full time
Job Overview
Career Opportunities at CDW:
We are seeking a skilled Telephony Engineer to join our team at CDW. The ideal candidate will have experience with voice, data and video communications systems, dial plans, switching architecture, telephony, contact center scripting, and wiring.

About the Job
This role involves maintaining, administering, and optimizing CDW's VoIP infrastructure, collaboration platforms, and services. Key areas of responsibility include performing tasks relating to operations, installation, and/or maintenance for local, off-site and/or remote locations, ensuring uninterrupted access to all CDW voice and video telecommunication platforms, analyzing, evaluating, and maintaining CDW's telecommunication and video systems, implementing and testing telecommunications software solutions, following industry best practices for analysis, installation, and quality assurance of transmission mediums and infrastructure components, providing customer training of the telecommunications features and functionality, performing analysis, acquisition, and installation of remote hardware and software, interfacing with internal/external customers and vendors to determine system needs, serving as technical expert on a functional basis for the resolution of complex telephony problems, creating the Business Continuity Plan for CDW Telephony platforms, leading business continuity planning reviews and tests for all CDW Telecommunication platforms, ensuring functionality of all telecommunications monitoring for service failures, performance problems, coordinating with the Telephony Team for level 1 and 2 support of complex issues, planning changes by coordinating with team and acquiring necessary approval from change advisory board, responsible for the installation of operating systems and security patches, responsible for assessing the applicability of vulnerabilities and maintain security compliance of telephony voice and video solutions, working off hours and weekends as instructed by the business, participating in a rotational on-call schedule, providing advice and guidance on operational issues and mentoring lower-level engineers, collaborating with business owners to complete project requirements, coordinating with vendors to troubleshoot and repair outages.

Requirements
The successful candidate will have a Bachelor's degree in telecommunications or related field, or equivalent experience required. A minimum of 3+ years' experience in software/hardware voice/video network design and analysis is also required. Additionally, broad knowledge of voice, data and video communications systems, dial plans, switching architecture, telephony, contact center scripting, and wiring is necessary. Experience with moves, adds, and changes, fault isolation and resolution, and end-user support is also required. Advanced knowledge of TCP/IP, QoS, SIP signaling, and call flow, advanced experience with Telecom Carrier services; ordering, installation, and troubleshooting, advanced knowledge of VoIP technologies and actual implementation/support experience, advanced knowledge of (but not limited to) Cisco voice and video platforms, ability to lead complex projects with minimal assistance, ability to communicate effectively and constructively with coworkers and executives at all levels, strong documentation skills with impeccable attention to detail, advanced troubleshooting skills are also required. CCNA, CCNP, or Collaboration certification is preferred. Experience with Microsoft tools such as Outlook, Word, Excel, Visio, OneDrive, SharePoint, Teams, and ServiceNow is also an asset.

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