IT Support Specialist II

1 week ago


Philadelphia, Pennsylvania, United States AgustaWestland Philadelphia Corporation Full time

Job Overview:

At AgustaWestland Philadelphia Corporation, we are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees.

About the Role:

This is a full-time position that requires excellent communication skills, problem-solving abilities, and knowledge of computer systems and software. The ideal candidate will have a bachelor's degree in Information Systems or a related field and at least 3 years of experience in a similar corporate IT support environment.

Responsibilities:

  • Monitor, manage, and resolve IT support requests received through the help desk application
  • Analyze and solve problems related to hardware, software, connectivity, office applications, VPN, antivirus, NetApp CIFS, and shared folders
  • Recommend or perform actions to correct software or system problems
  • Diagnose and resolve hardware and software issues and document solutions and troubleshooting procedures
  • Perform PC maintenance, software installation, upgrades, and initial configuration using remote monitoring and management software such as Microsoft SCCM

Requirements:

  • Bachelor's degree in Information Systems or a related field
  • At least 3 years of experience in a similar corporate IT support environment
  • Exceptional oral, written, and interpersonal communication skills
  • Able to prioritize and organize a heavy workload and multiple deadlines
  • Good knowledge of Microsoft products, including SCCM, Office 365 Suite, SharePoint, Lync/OCS
  • Strong expertise to support remote users, VMWare, and NetApp

Compensation and Benefits:

The estimated salary for this position is $85,000 per year, based on industry standards and location. We offer a comprehensive benefits package, including health insurance, tuition reimbursement, paid holidays, and a 401(k) plan with a 6% match.



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