IT Support Specialist II
1 week ago
Job Overview:
At AgustaWestland Philadelphia Corporation, we are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees.
About the Role:
This is a full-time position that requires excellent communication skills, problem-solving abilities, and knowledge of computer systems and software. The ideal candidate will have a bachelor's degree in Information Systems or a related field and at least 3 years of experience in a similar corporate IT support environment.
Responsibilities:
- Monitor, manage, and resolve IT support requests received through the help desk application
- Analyze and solve problems related to hardware, software, connectivity, office applications, VPN, antivirus, NetApp CIFS, and shared folders
- Recommend or perform actions to correct software or system problems
- Diagnose and resolve hardware and software issues and document solutions and troubleshooting procedures
- Perform PC maintenance, software installation, upgrades, and initial configuration using remote monitoring and management software such as Microsoft SCCM
Requirements:
- Bachelor's degree in Information Systems or a related field
- At least 3 years of experience in a similar corporate IT support environment
- Exceptional oral, written, and interpersonal communication skills
- Able to prioritize and organize a heavy workload and multiple deadlines
- Good knowledge of Microsoft products, including SCCM, Office 365 Suite, SharePoint, Lync/OCS
- Strong expertise to support remote users, VMWare, and NetApp
Compensation and Benefits:
The estimated salary for this position is $85,000 per year, based on industry standards and location. We offer a comprehensive benefits package, including health insurance, tuition reimbursement, paid holidays, and a 401(k) plan with a 6% match.
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