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Clinical Support Associate
2 months ago
Job Summary:
UCLA Health is seeking a skilled Patient Service Representative to provide exceptional support to our physicians and patients. As a key member of our team, you will serve as a liaison between patients and physicians, ensuring seamless communication and coordination of care.
Key Responsibilities:
- Act as a liaison for patients and physicians, facilitating communication and resolving issues in a timely and professional manner.
- Assist patients in accessing services within the health system, providing guidance and support as needed.
- Facilitate communication with referring physicians, ensuring accurate and timely information exchange.
- Refer patients to appropriate resources and provide follow-up support through telephone and electronic communication.
Requirements:
- Ability to set priorities and manage competing demands in a fast-paced environment.
- Excellent verbal communication skills, with the ability to convey complex information in a clear and concise manner.
- Strong interpersonal skills, with the ability to build and maintain productive relationships with patients, physicians, and staff.
- Ability to work effectively in a team environment, with a focus on collaboration and mutual respect.
Preferred Qualifications:
- Knowledge of specific specialty practices and workflows.
- Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system and its services and programs.
- Knowledge of hospital computer systems and personal computer systems, including software products used for administrative work.
- Familiarity with authorization processes and managed care programs.
UCLA Health is an Equal Opportunity Employer:
We welcome all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin, or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.