Healthcare Customer Service Representative

2 weeks ago


Perryville, Missouri, United States Mercy Full time

Position Overview:

The Healthcare Customer Service Representative plays a crucial role in managing all aspects of patient entry into any Mercy facility. Responsibilities may encompass appointment scheduling, patient registration, insurance verification, pre-authorization, and financial clearance, including collection of fees prior to visits. This representative is tasked with ensuring that the most precise patient information is gathered and accurately entered into the patient record system. A keen attention to detail is essential, along with a solid understanding of insurance providers, Medicare regulations, and compliance with federal, state, and accreditation standards. This role also includes mentoring responsibilities for fellow Patient Access team members.

Qualifications:

Healthcare Customer Service Representative:

  • Education: High school diploma or equivalent required.
  • Preferred Experience: At least one year of relevant experience in a medical office setting.

Advanced Healthcare Customer Service Representative:

  • Education: High school diploma or equivalent required.
  • Current representatives seeking advancement must complete both Healthcare Customer Service Representative and Advanced competencies before promotion.

Key Benefits:

  • Tuition reimbursement up to $2,000 for ongoing education.
  • Health, dental, and vision insurance available from day one.
  • Annual contribution of $100 per month for eligible employees enrolled in the Dependent Care Flexible Spending Account.
  • Paid parental leave for new parents.
  • 401(k) plan with employer matching.
  • Paid time off for volunteer activities.
  • Competitive salary structure.
  • Opportunities for future career advancement.

We Offer Comprehensive Benefits:

Comprehensive health, vision, and dental coverage, paid time off, tuition reimbursement, and employer-matched retirement contributions are just a few of the outstanding benefits available to eligible employees, including those working 32 hours or more per pay period.



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