Patient Services Specialist

1 week ago


Perryville, Missouri, United States Mercy Full time

Position Overview:

About Us:

At Mercy, we are dedicated to creating a healing environment through our compassionate care and outstanding service. Our mission is to provide exceptional healthcare that aligns with the unique talents and gifts of our team members. Join us and discover why we are recognized as one of the Top 100 Places to Work by Modern Healthcare Magazine.

Role Summary:

The Patient Access Representative serves as the initial point of contact for patients, embodying the highest standards of customer service and compassion. This role is crucial in facilitating a seamless entry for patients into any Mercy facility, encompassing responsibilities such as scheduling appointments, registering patients, verifying benefits, obtaining pre-certifications, and ensuring financial clearance, including pre-visit collections.

Key Responsibilities:

  • Ensure accurate patient data is collected and entered into the patient record system.
  • Maintain up-to-date knowledge of insurance carriers, Medicare guidelines, and relevant federal, state, and accreditation regulations.
  • Provide exceptional customer service, establishing and nurturing positive relationships with patients, healthcare providers, and insurance representatives.
  • Demonstrate strong organizational skills and meticulous attention to detail while managing multiple tasks under pressure.
  • Utilize various computer systems effectively, including proficiency with a 10-key calculator and computer keyboard.

Qualifications:

  • Experience and Education:
    • 1-3 years of clerical and customer service experience preferred.
    • Familiarity with medical terminology and insurance plans is advantageous.
    • A high school diploma is required; some college education is beneficial.
  • Skills and Abilities:
    • Excellent verbal and written communication skills, with a strong telephone etiquette.
    • Ability to build and maintain positive working relationships with diverse stakeholders.
    • Strong organizational skills and attention to detail.
    • Capability to work effectively under stress and meet deadlines with high accuracy.
    • Proficient in using various computer systems.
  • Physical Requirements:
    • Ability to lift, push, or pull up to 50 lbs regularly.
    • Prolonged standing and walking are required during shifts.
    • Physical capability to grip, reach, bend, kneel, twist, and squat as necessary.

Benefits:

We offer comprehensive health, vision, and dental coverage from day one, along with paid time off, tuition reimbursement, and employer-matched retirement plans for eligible team members working 32 hours or more per pay period.

Join Our Mission:

At Mercy, we are committed to delivering compassionate care and fostering a supportive community for our team members. You will have the opportunity to innovate and transform the healthcare experience through advanced technology and procedures. If you share our values of compassion and professionalism, we invite you to explore a career with us.



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