Restaurant Operations Manager

6 days ago


Greenwood, South Carolina, United States BBWI Investments Full time

Job Summary:

The Restaurant Operations Manager will oversee and manage the daily operations of the Drive-In in conjunction with the General Manager to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In.

Key Responsibilities:

  • Assist the General Manager with hiring, training, managing, supervising, directing, and developing Great People ready to serve a SuperSONIC experience to every guest
  • Demonstrate a Fair, Firm, Fun leadership approach, and lead by example
  • Manage a profit and loss statement to exceed expectations every week, month, and year
  • Swiftly resolve employee concerns with a thoughtful approach
  • Celebrate team successes and coach for better performance
  • Set expectations and provide clear and continuous feedback
  • Create an upbeat positive atmosphere during the shift that makes work fun
  • Help employees understand the big picture and their role by sharing the why behind tasks
  • Understand how to use metrics to evaluate Drive-In performance and assist with necessary improvements
  • Maintain and enforce SONIC safety and sanitation standards
  • Relentlessly comply with all federal, state, and local laws and regulations

Requirements:

  • Prior management experience; restaurant or retail industry highly preferred (subject to franchise discretion)
  • High standards for self and the team
  • Positive attitude, especially during rushes or stressful situations
  • Resiliency – trying different approaches to solve a problem; working to get better every day
  • Eagerness to learn and grow professionally and personally
  • Ability to prioritize and complete tasks accordingly
  • Excellent leadership and communication skills
  • Associate's degree in Business or related field preferred (subject to franchise discretion)
  • Willingness to work irregular hours, including nights, weekends, and holidays


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