Parking Operations Manager

3 weeks ago

Charlotte, North Carolina, United States LAZ Parking Georgia, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our team at LAZ Parking Georgia, LLC. As an Assistant Manager, you will be responsible for overseeing the operations of assigned locations, ensuring 24/7 professional parking management, and supporting the development of the location(s) team to accomplish annual and periodic goals/initiatives.

Key Responsibilities
  • Assist with the management and development of the location(s) team to achieve annual and periodic goals/initiatives.
  • Identify high-potential employees to support the organization's continued growth.
  • Support the Facilities Manager with time entries into the payroll system, scheduling shifts, training, and other administrative tasks.
  • Responsible for payroll processing, ensuring timely sign-off on hours, and collaborating with the local payroll department to ensure accurate pay data.
  • Assist with the opening of newly assigned locations and ensure adherence to budget and revenue enhancements.
  • Develop client relationships and business retention strategies.
  • Prepare daily, weekly, monthly, and annual financial and operational reports as required.
  • Ensure increased revenue, managed expenses, and customer satisfaction by maintaining high service thresholds and initiatives aligned with client expectations.
  • Manage, plan, schedule, train, and direct the activities of Team Leaders and frontline staff.
  • Implement and complete other projects, programs, and initiatives as assigned.
  • Communicate with local police departments and emergency management teams regarding claims and daily operations.
  • Monitor, review, and analyze market rate structures.
Requirements
  • Bachelor's Degree or equivalent work experience desired.
  • 1+ years in a management or supervisory role.
  • Experience leading a group of 10-20 individuals.
  • Previous experience working in high-stress situations with tight deadlines/high customer expectations.
  • Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.
Preferred Qualifications
  • Supervisory experience is highly preferred but not required.
  • Ability to seek improvement and create an environment of idea sharing and creative problem-solving.
  • Capable of handling employee conflict, following grievance procedures, mediating, and conflict resolution.
  • Strong customer service skills and abilities.
  • Ability to be approachable and facilitate coaching conversations with employees and managers.
  • Ability to mitigate and lead others to overcome challenges.
  • Ability to encourage open expression of ideas and opinions.
  • Excellent teambuilding and interpersonal skills.
  • Ability to work independently and multi-task.
  • Ability to communicate professionally and effectively with all levels of the organization.
  • Ability to interpret policies, procedures, and standard business practices.
  • Demonstrates a sense of urgency and timeliness.
Physical Demands
  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push, and pull at least 25 pounds.
  • Ability to stand, walk, and run for extended periods.
  • Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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