Parking Operations Manager

3 weeks ago

Charlotte, North Carolina, United States LAZ Parking Full time
About the Role

LAZ Parking is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will be responsible for overseeing the operations of assigned locations, ensuring 24/7 professional parking management, and embodying the company's culture of servant leadership.

Key Responsibilities
  • Assist with the management and development of the location(s) team to accomplish annual and periodic goals/initiatives.
  • Identify high potential employees to support the organization's continued growth.
  • Support Facilities Manager with time entries into payroll system, scheduling shifts, training, etc.
  • Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance.
  • Responsible for assisting with the opening of newly assigned locations.
  • Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
  • Develop client relationships and business retention.
  • Assist the region with the operations preparation for potential new locations as it relates to facility services, etc.
  • Daily, Weekly, Monthly, and Annual financial and operational reports as required.
  • Ensure increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
  • Manage, plan, schedule, train, and direct the activities of Team Leaders and frontline staff.
  • Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.
  • Communicate with local police department and emergency management teams related to claims and daily operation.
  • Assist with the monitoring, review, and analysis of the market rate structures.
  • Implementation and completion of other projects, programs, and initiatives that may arise from assigned location.
  • Additional duties as assigned.
Requirements
  • Bachelor's Degree or equivalent work experience desired.
  • 1+ years in Management or Supervisory role.
  • Experience leading a group of 10-20 individuals.
  • Previous experience working in high-stress situations with tight deadlines/high customer expectations.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Skills
  • Supervisory experience is highly preferred but not required.
  • Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  • Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
  • Strong customer service skills and abilities.
  • Ability to be approachable and facilitate coaching conversations with employees and managers.
  • Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
  • Ability to encourage open expression of ideas and opinions.
  • Excellent teambuilding and interpersonal skills.
  • Ability to work independently and multi-task.
  • Ability to communicate professionally and effectively with all levels of the organization.
  • Ability to interpret policies, procedures, and standard business practices.
  • Demonstrates a sense of urgency and timeliness.
Physical Demands
  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 50 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

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