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Food Service Hospitality Specialist

2 months ago

Orlando, Florida, United States Orlando Health Full time

Position Overview:

Department: DPH Food & Nutrition Services

Status: Full-Time

Shift: 8-hour shifts between 5am - 8:30pm with rotating weekends

Role: Patient Food & Hospitality Attendant

Orlando Health Dr. P. Phillips is recognized as a Best Regional Hospital by U.S. News & World Report and has been selected as one of the Best Places to Work in Healthcare by Modern Healthcare. Our facility, with 285 beds, offers advanced technology and expertise in various specialties, including diagnostic imaging, cardiovascular care, orthopedic services, surgical procedures, and emergency medicine. We are equipped with robotic surgical capabilities and have earned Joint Commission certification for our total hip and knee replacement programs.

Forbes has acknowledged Orlando Health as one of America's Best-In-State Employers. We are dedicated to providing benefits that exceed expectations, including FREE educational programs and well-being services to support you and your family throughout all life stages. Your benefits commence on day one, and we strive to offer flexibility to allow you to engage in your passions.

Orlando Health Is Your Best Place to Work is not just a statement; it is our commitment to you.

Benefits and Perks at Orlando Health - Dr. P. Phillips Hospital

Competitive Compensation

  • Shift differentials for evening, night, and weekend shifts for eligible positions.

Comprehensive Benefits (effective from day one)

  • Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid parental leave, fertility benefits, backup elder and childcare, pet insurance, PTO/Holidays, and more for both full-time and part-time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

  • Orlando Health has been recognized as one of America's Best-In-State Employers for 2021, being the leading healthcare organization in the Metro Orlando area to achieve this distinction. "We are proud to be named once again as a best place to work," stated a representative.

Employee-Centric Environment

  • Dr. P. Phillips Hospital has been honored as one of the Best Places to Work in Healthcare by Modern Healthcare.

Key Responsibilities:
The Patient Food Hospitality Attendant plays a crucial role in customer service, ensuring that Orlando Health patients and guests receive exceptional service to create a memorable dining experience.

Core Duties:
- Exhibit outstanding communication and customer service skills with patients, nursing staff, and visitors.
- Ensure accurate delivery of food trays to the correct patients while utilizing excellent customer service skills.
- Collaborate with the Orlando Health team to meet the nutritional needs of patients.
- Organize trays on the delivery cart and log delivery times.
- Maintain accurate records of tray locations and ensure timely delivery to patients.
- Handle payment collection for guest trays and log transactions with the diet office.
- Collect and remove soiled trays and maintain cleanliness in work areas.
- Coordinate tray delivery with the expeditor and diet office as needed.
- Assist in expediting trays from preparation areas, verifying accuracy and completeness.
- Monitor patient dietary prescriptions, order changes, nourishment requests, and quality standards.
- Accurately take and verify patient menus according to physician diet orders, adhering to food allergies, intolerances, and preferences promptly. Knowledgeable in nutritional meal patterns and capable of modifying diets with assistance from the Diet Office System.

Qualifications:
Education/Training:
- Ability to read and identify similarities and differences in words and numbers. Capable of writing simple correspondence and responding to common inquiries or complaints from customers.

Experience:
- A minimum of 1 year of customer service experience in the food industry is highly preferred.

Shift Requirements:
- 8-hour shifts between 5am - 8:30pm with rotating weekends.