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Customer Experience Specialist

3 weeks ago

Anchorage, Alaska, United States Tapestry Full time

**About Us:**

Tapestry is a global house of brands that is committed to delivering exceptional customer experiences across all touchpoints.

**Job Summary:**

We are seeking a Customer Experience Specialist to join our team. In this role, you will be responsible for delivering personalized experiences for our customers, from initial contact through to post-purchase support.

**Key Responsibilities:**

  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored recommendations.
  • Stay up-to-date on product knowledge, fashion trends, and competitor activity to inform sales strategies.
  • Provide exceptional customer service, addressing concerns and resolving issues promptly and professionally.

**Requirements:**

  • A minimum of 1-3 years of customer-facing experience in a luxury retail environment.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • A keen eye for detail and a commitment to maintaining a high level of productivity and efficiency.

**What We Offer:**

  • A salary of $40,000 - $55,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to support your career growth.