Frontline Customer Experience Specialist

5 days ago


Anchorage, Alaska, United States Domino's Franchise Full time
About the Role

This Customer Service Representative position offers an exciting opportunity to deliver exceptional customer experiences, operate equipment efficiently, and prepare high-quality products. The ideal candidate should possess excellent communication skills and be able to work well under pressure.

Key Responsibilities:
  • Operate equipment to maintain efficiency and quality standards.
  • Stock ingredients and prepare products according to recipe specifications.
  • Receive and process telephone orders accurately and efficiently.
  • Take inventory and complete associated paperwork to maintain accurate records.
  • Clean equipment and facility regularly to maintain cleanliness and hygiene standards.

Requirements and Qualifications:

  • You must be 16 years of age or older.
  • General Job Duties For All Store Team Members:
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
  • Essential Functions/Skills:
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

Work Environment and Physical Requirements:

  • Team members may be exposed to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
  • Store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
  • Sudden changes in temperature in work area and while outside.
  • Fumes from food odors.
  • Exposure to cornmeal dust.
  • Cramped quarters including walk-in cooler.
  • Hot surfaces/tools from oven up to 500 degrees or higher.
  • Sharp edges and moving mechanical parts.

Additional Job Details:

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station.

Climbing: Required occasionally to stock shelves and to clean low areas.

Reaching: Performed continuously; up, down and forward.

Estimated Salary Range: $12-$15 per hour.



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