Student Success Consultant

1 week ago

Chicago, Illinois, United States Bottom Line Full time
Job Overview

STUDENT SUCCESS CONSULTANT

LOCATION

About Us:

Established in 1997, Bottom Line is a prominent nonprofit organization dedicated to assisting degree-seeking students of color from underprivileged backgrounds in navigating the path to college, completing their degrees, and launching successful careers. Our mission is realized through personalized support during the college application journey, all the way to graduation and beyond.

We envision a significant transformation in urban communities by cultivating a new generation of career-ready college graduates.

Joining Bottom Line means entering a dynamic, results-driven environment where strong relationships with students and colleagues are paramount. We are committed to our mission and take pride in our data-driven approach to success.

Your Role:

The Student Success Consultant's primary responsibility is to effectively manage a caseload of 75 to 80 college students across multiple campuses, utilizing the Bottom Line DEAL (Degree, Employability, Affordability, Life Skills) framework. This role involves providing individualized academic, financial, personal, and career guidance while meticulously tracking student progress using both quantitative and qualitative metrics. Consultants are expected to develop their advising skills and familiarize themselves with the Bottom Line program, with the potential for advancement to Senior Consultant after one or two years in the role. Training and professional development will focus on the Bottom Line curriculum and student services.

Key Responsibilities:

Direct Student Engagement – 70%

  • Implement Bottom Line's structured DEAL curriculum to assist students in achieving their academic and career objectives, including:
    • Guiding students to reach DEAL milestones such as enrollment in classes, resume creation, and financial aid applications.
    • Conducting and documenting biannual assessments for each student.
    • Developing tailored service plans based on assessment outcomes.
  • Maintain consistent communication with all assigned students:
    • Facilitating weekly 45-minute meetings on campus.
    • Meeting with incoming first-year students during summer for a seamless transition.
    • Sending motivational messages, congratulatory notes, and care packages.
    • Responding to student inquiries within two business days.
  • Assist students with the financial aid renewal process, ensuring adherence to deadlines.
  • Support students in career exploration and development, collaborating with the Career Connections Team when applicable:
    • Researching and sharing relevant career resources.
    • Identifying students for specific internships and guiding them through the application process.
    • Connecting students with job coaching volunteers.
    • Promoting Career Connections events and opportunities.
  • Help students navigate challenges throughout the academic year by fostering self-advocacy and resourcefulness, while also liaising with school offices on their behalf.
  • Refer students to appropriate resources as necessary.

Caseload & Data Management – 20%

  • Monitor and document student progress through quantitative and qualitative measures:
    • Input data into the database within three business days of any student interaction or status change.
    • Record assessments and service plans biannually.
    • Ensure accurate student contact information is maintained in the database.
    • Update data for students applying to Bottom Line or transitioning into the Success Program.
  • Manage a caseload of approximately 75 to 80 college students, including:
    • Scheduling weekly or as-needed meetings with students.
    • Effectively managing time and calendar to meet established meeting standards.
    • Supporting students who may have become unenrolled or transferred from a Bottom Line Success school.

Additional Responsibilities:

Program Support – 5%

  • Assist in student recruitment for Access and Success Direct programs.
  • Participate in Success Program events, including recognition nights and career workshops.

Organizational Support – 5%

  • Represent the Bottom Line brand positively and enhance community awareness.
  • Support the Development and External Affairs team by attending events and assisting with logistics.

Responsibilities may evolve over time with or without prior notice.

Work Schedule:

Student Success Consultants typically work an 8.5-hour shift, including a daily 30-minute unpaid meal/rest break. Presence during core hours is expected, with potential for additional hours or schedule adjustments based on student needs.

Travel Requirements:

50% -- Frequent travel to campuses (three days per week) during the academic semester, with commutes potentially lasting up to three hours roundtrip. Some consultants may be assigned to campuses requiring overnight stays a few times each semester.

Qualifications:

Applicants should meet the following criteria:

Required:

  • Bachelor's degree and valid work authorization.
  • 1 to 2 years of relevant experience.
  • Proven ability to build trusting relationships with students and guide them toward their goals.
  • Commitment to Bottom Line's mission and values.
  • Demonstrated skills in key competencies such as Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning.
  • Willingness to commit for a minimum of two years.

Preferred:

  • Fluency in a language other than English is advantageous.
  • Possession of a valid driver's license and access to a vehicle is strongly preferred.

Application Process:

All applications must be submitted through Bottom Line's Career Page, including a resume and cover letter.

Compensation:

$47,500

Benefits:

Details about our benefits can be found on our website.

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