Student Success Coach
4 days ago
We are seeking a highly motivated and experienced Student Success Coach to join our team at Adtalem Global Education. As a Student Success Coach, you will play a critical role in facilitating student success by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals.
Key Responsibilities- Student Support and Guidance: Serve as the primary guide to ensure that students stay on track to meet their educational goals.
- Onboarding and Outreach: Connect with new students upon acceptance of admission to ensure overall readiness and escalate outstanding matters that would affect their ability to have a smooth and successful start.
- Degree Requirements and Registration: Assist students in understanding and completing degree requirements, and assist students with appropriate course registration.
- University Policies and Procedures: Advise students on university policies and procedures, program requirements, and related academic matters.
- At-Risk Students: Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress.
- Academic Success Strategies: Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies.
- Collaboration and Communication: Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.
- Student Accountability and Empowerment: Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
- Graduate Lifestyle and Community Engagement: Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
- Student Engagement and Retention: Empower students to maintain effective connections to the University and its online community of learners.
- Bachelor's Degree Required
- 3+ years experience working in a service-oriented environment or university setting
- Strong commitment to education and counseling or coaching skills required to effectively keep online students on track
- Strong problem-solving and time management skills
- Ability to multi-task
- Excellent verbal and written communication skills required
- Working knowledge of Microsoft Office Suite
- Ability to successfully resolve student issues from request through resolution
- Effectively work with multiple databases and student platforms
- Skilled at connecting and building rapport with students from diverse backgrounds
- Creative, innovative, able to work independently and in a team environment
- Self-starter
- Ability to adapt to new and rapidly changing situations
- Familiarity with online learning and Internet technology a plus
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