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Integrated Services Specialist

2 months ago

Fort Wayne, Indiana, United States Sharetec Full time
Job Opportunity

We are seeking a highly skilled Integrated Services Specialist to join our team at Sharetec.


As a key member of our Professional Services team, you will play a pivotal role in the successful implementation, optimal functioning, and ongoing support of our core processing and digital banking software for credit union clients.


Key Responsibilities:
  • Engage with credit union clients to gather requirements, understand business processes, and assess integration needs.
  • Collaborate with clients to define project scopes, deliverables, and timelines.
  • Lead the end-to-end implementation process, including software installation, integration, configuration, and customization based on client specifications.
  • Conduct comprehensive testing to ensure software integrity and adherence to client requirements.
  • Develop and deliver training sessions to empower clients in utilizing our software effectively.
  • Act as a point of contact for technical inquiries, troubleshooting, and issue resolution.
  • Manage project timelines, resources, and deliverables to ensure successful and timely implementations.


Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Familiarity with credit union operations or financial institution experience.
  • Strong project management skills with the ability to handle multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with problem-solving abilities.
  • Understanding of.CSV, Linux, and/or Bash scripts preferred.
  • Experience in customer-facing role preferred.


Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays, $1,000 employee referral program, 401(k) and 401(k) matching.


This position is open to candidates residing in the following states: Arizona, Colorado, Florida, Georgia, Iowa, Illinois, Indiana, Maryland, Maine, Michigan, Minnesota, Mississippi, Montana, North Carolina, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin.


Please note that applications from candidates outside of these states will not be considered for this remote position.