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Guest Services Telephone Coordinator

2 months ago

Longboat Key, Florida, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY
Anticipated to be a premier luxury destination, this resort will provide a unique experience on a stunning barrier island.

Set on expansive beachfront property, the resort features a variety of amenities including multiple swimming pools, a meandering river, and a large saltwater lagoon teeming with marine life.

Facilities include a state-of-the-art spa, extensive meeting spaces, and a diverse selection of dining options across several restaurants and bars.

The exceptional service and expertise of the resort will enhance these luxurious offerings, establishing it as a distinguished getaway.

Responsibilities include answering, logging, and managing all guest inquiries, requests, and concerns. Operate the telephone switchboard efficiently.

Handle guest requests for wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, and relay calls for non-registered guests.

Inform guests of any messages received.

Monitor busy lines, check in with callers on hold, and offer to take messages as needed.

Accurately receive, document, and relay messages. Activate or deactivate guest room message indicators as necessary. Guide guests on internet access and transfer them to customer support for technical issues. Ensure all communication equipment is functioning properly. Address special requests from guests with unique needs. Collaborate with the appropriate departments to resolve guest inquiries or issues. Follow up with guests to confirm their needs have been met satisfactorily. Dispatch bell staff or valet services as required.


Adhere to all company policies and procedures; report any incidents, injuries, or unsafe conditions to management; maintain a professional appearance; uphold confidentiality of sensitive information; safeguard company assets.

Welcome and acknowledge all guests in accordance with company standards; anticipate and respond to guests' service needs; assist individuals with disabilities; express genuine appreciation to guests.

Communicate clearly and professionally; answer phones with proper etiquette. Foster positive working relationships with colleagues; support team objectives. Meet quality assurance expectations and standards. Stand, sit, or walk for extended periods. Utilize computers and/or POS systems to enter and locate information. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as assigned by supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No prior experience required.

Supervisory Experience:
None required.

License or Certification:
None necessary.

Marriott International is an equal opportunity employer. We are committed to fostering a diverse workforce and maintaining an inclusive, people-first culture.

We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.


About the Team

With a blend of timeless elegance and modern flair, this brand is dedicated to providing exceptional experiences at luxury hotels and resorts worldwide.

Since the inception of the first hotel, the brand has consistently delivered unparalleled service, characterized by a team of gracious hosts who embody classic sophistication and contemporary sensibility.

Explore career opportunities within this esteemed brand, and become part of a portfolio of distinguished names under Marriott International.

Be where you can excel, begin your journey, belong to a remarkable global team, and become the best version of yourself.