Customer Service Specialist

6 days ago


Panama City, Florida, United States Lori Pons - State Farm Agent Full time
Company Overview

Lori Pons - State Farm Agent is a leading insurance agency seeking an organized and efficient professional to support insurance agents in gaining and keeping customers.

Estimated Salary

$40,000 - $60,000 per year, plus commission/bonus

Job Description

As a Customer Service Specialist on our team, you will be responsible for establishing customer relationships and providing prompt, accurate, and friendly service. You will use a customer-focused approach to educate customers about insurance options and promote the development of our business.

Responsibilities:
  • Establish customer relationships and follow up with customers as needed
  • Provide customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused review process to educate customers about insurance options
Qualifications:
  • Dedicated to customer service
  • Sales experience preferred
  • Able to obtain Property and Casualty License
  • Able to obtain Life/Health License
  • Able to achieve mutually agreed upon marketing goals
Benefits:
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Profit sharing
  • Growth potential and opportunity for advancement within the office


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