Statewide IT Support Technician

3 weeks ago

Baton Rouge, Louisiana, United States University of New Orleans Full time
Job Summary

This position is responsible for providing statewide onsite installation, configuration, repair, maintenance, and support for state-owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals, and media.

Key Responsibilities
  • Manage user accounts on local PCs, select servers, and Active Directory in compliance with industry standards.
  • Utilize a tracking system to document ticket resolutions.
  • Provide limited support for approved mobile devices containing state proprietary data, including email.
  • Train and assist end users on technical issues as a form of preventative maintenance.
  • In the event of a disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and department-approved plans.
  • Travel to various sites as needed to carry out assigned duties.
  • Identify, diagnose, and assist with resolution of network issues related to end-user problems.
  • Restore data from backup systems using designated applications as needed for end-user support.
  • Manage all assigned issues being handled by other internal IT units or external contractors.
Requirements
  • Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
  • Excellent analytical skills, effective organizational, and time management skills.
  • Great attention to detail and follow-up.
  • Ability to manage projects, assignments, and competing priorities.
  • Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
Preferred Qualifications
  • Advanced degree.
  • Minimum one year of professional experience with OTS information systems or programs utilized by the department.
  • Minimum one relevant industry certification or training, including but not limited to CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
  • Professional experience with Windows-based operating systems, including installation, system administration, or troubleshooting.
  • Professional experience with various computer hardware, including PCs, laptops, printers, MFPs, routers, switches, or servers.
  • Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
  • Professional customer service experience.
Required Attachments

Please upload the following documents in the Resume/Cover Letter section:

  • Detailed resume listing relevant qualifications and experience.
  • Cover Letter indicating why you are a good fit for the position and University of New Orleans.
  • Names and contact information of three references.
  • Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

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