Tier 3 Field Services Engineer
5 days ago
WEBIT Services is seeking a highly skilled and experienced Tier 3 Field Services Engineer to join our team of Employee Owners. As a critical part of our Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.
Key Responsibilities:- Resolve escalated and complex technical issues across hardware, software, and network systems.
- Collaborate with support teams to provide seamless resolutions and reduce client downtime.
- Diagnose and resolve intricate technical issues by analyzing logs, performance data, and system metrics.
- Work proactively to prevent future incidents by identifying potential risks and implementing preventive solutions.
- Perform onsite configuration and deployment of workstations, servers, and networking equipment following industry best practices.
- Conduct regular maintenance checks as per the weekly and monthly checklists, ensuring systems operate at peak performance.
- Record findings and maintenance activities to provide clients and internal teams with up-to-date reports.
- Engage with clients to understand their business needs and technical challenges, offering tailored solutions to optimize their IT environments.
- Communicate technical concepts clearly to non-technical stakeholders, ensuring client satisfaction with all service engagements.
- Bachelor's degree in Computer Science, Information Technology, or a related field, OR 3+ years of experience in a Tier 3 support or similar role.
- Extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.
- Hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP.
- Ability to implement, configure, and troubleshoot wireless networks.
- Relevant certifications such as CCNA, CompTIA Network+, VMware VCP, or MCP are preferred.
- Company-paid Day-1 Health Insurance for employee
- Company-paid AD&D Insurance
- Company-paid LTD & STD Insurance
- Unlimited PTO
- Employee Assistance Program
- Dental Insurance
- Vision Insurance
- 401k
- Life Insurance
- Position Type: Full time, salaried
- Salary Range: $80,000-120,000
- Unlimited PTO Eligibility: After 90 days
- Employee Ownership Eligible after 1 year of service
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