Tier 3 Field Services Engineer

5 days ago


Naperville, Illinois, United States WEBIT Services Full time
Job Title: Tier 3 Field Services Engineer

WEBIT Services is seeking a highly skilled and experienced Tier 3 Field Services Engineer to join our team of Employee Owners. As a critical part of our Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.

Key Responsibilities:
  • Resolve escalated and complex technical issues across hardware, software, and network systems.
  • Collaborate with support teams to provide seamless resolutions and reduce client downtime.
  • Diagnose and resolve intricate technical issues by analyzing logs, performance data, and system metrics.
  • Work proactively to prevent future incidents by identifying potential risks and implementing preventive solutions.
  • Perform onsite configuration and deployment of workstations, servers, and networking equipment following industry best practices.
  • Conduct regular maintenance checks as per the weekly and monthly checklists, ensuring systems operate at peak performance.
  • Record findings and maintenance activities to provide clients and internal teams with up-to-date reports.
  • Engage with clients to understand their business needs and technical challenges, offering tailored solutions to optimize their IT environments.
  • Communicate technical concepts clearly to non-technical stakeholders, ensuring client satisfaction with all service engagements.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, OR 3+ years of experience in a Tier 3 support or similar role.
  • Extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.
  • Hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP.
  • Ability to implement, configure, and troubleshoot wireless networks.
  • Relevant certifications such as CCNA, CompTIA Network+, VMware VCP, or MCP are preferred.
What We Offer:
  • Company-paid Day-1 Health Insurance for employee
  • Company-paid AD&D Insurance
  • Company-paid LTD & STD Insurance
  • Unlimited PTO
  • Employee Assistance Program
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Life Insurance
Additional Information:
  • Position Type: Full time, salaried
  • Salary Range: $80,000-120,000
  • Unlimited PTO Eligibility: After 90 days
  • Employee Ownership Eligible after 1 year of service


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