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Incident Management Specialist

1 month ago

Round Rock, United States DELL USA L.P. (1001) Full time

Unlock Your Potential as an IT Service Operations Advisor

At Dell Technologies, we're committed to delivering exceptional customer service. As an IT Service Operations Advisor, you'll play a critical role in ensuring our customers receive top-notch support.

What You'll Achieve

As a Service Operations Advisor, you'll provide expert support for internal technical issues in complex and business-critical environments. You'll work closely with cross-functional teams to deliver timely solutions with exceptional customer service.

Your Key Responsibilities

  • Troubleshoot multiple complex technical problems to ensure optimal service levels
  • Communicate effectively with functional teams to provide problem resolution updates
  • Utilize internal resources and teammates to investigate technology and understand procedures
  • Lead process improvement projects to drive efficiency and excellence

What We're Looking For

We're seeking a highly skilled and experienced IT professional with a strong technical aptitude. If you have a passion for problem-solving and a commitment to delivering exceptional customer service, we want to hear from you.

Essential Requirements

  • 5 to 8 years of related experience with technical aptitude
  • Strong problem-solving and troubleshooting skills
  • Ability to manage medium to large conference calls
  • Excellent communication and customer service skills
  • Ability to adapt to change and prioritize accordingly

Desirable Requirements

  • Bachelor's degree
  • ITIL experience with a strong IT/Technical Background