Senior Business Analyst

1 week ago


Denver, Colorado, United States SquareTrade Full time
Job Title: Senior Analyst, Customer Insights

We are seeking a highly skilled Senior Analyst to join our Business Operations team at SquareTrade. As a key member of our team, you will be responsible for analyzing consumer feedback and operational datasets to identify trends and optimize business processes.

Key Responsibilities:
  • Analyze consumer feedback and operational data to understand trends and optimize business processes
  • Design and build cross-functional dashboards to monitor key performance indicators for the business
  • Develop analytical approaches to answer key questions and present findings to executives and stakeholders
Requirements:
  • BA/BS degree
  • 3+ years of work experience in a related field
  • Advanced skills with Excel, SQL, and Tableau
  • Strong analytical skills and ability to drive fact-based decision making
What We Offer:
  • Robust medical, dental, and vision coverage
  • Inclusive fertility care plan
  • 5% company match into 401(k)
  • Open access to mental health benefits
  • $75 monthly allowance for self-care
  • Career experience programs and tuition reimbursement
  • Flexible paid time off and holiday schedule
  • Paid volunteer time
  • Hybrid work arrangements
  • $80 monthly internet connectivity stipend
  • Reimbursement for in-home office setup
About SquareTrade:

SquareTrade is a leading provider of service innovation and customer satisfaction. We partner with top retailers and carriers to deliver exceptional customer experiences. Our team is passionate about driving business growth and improving customer outcomes.



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