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Customer Service Specialist
2 months ago
Position Overview:
Join a leading financial institution recognized as one of the best places to work. Foothills Bank has consistently been acknowledged for its commitment to employee satisfaction and community engagement.
Role Summary:
The ideal candidate will thrive in a dynamic call center setting, adept at managing multiple tasks simultaneously while providing exceptional service to our clients. Strong verbal communication skills are essential for this role.
Key Responsibilities:
- Respond to customer inquiries via phone, chat, or email, ensuring accurate information and assistance is provided.
- Engage with clients to identify their financial needs and recommend suitable products and services, generating leads for the sales team.
- Participate in promotional events and activities to enhance customer engagement.
- Resolve customer service issues efficiently, aiming for one-call resolution whenever possible.
- Collect and analyze information to provide tailored solutions to clients.
- Offer advanced troubleshooting support for technical issues, ensuring a positive customer experience.
- Navigate various systems and applications to address complex technical challenges.
- Assist clients with online banking issues and provide referrals for bank products.
- Maintain regular attendance to ensure consistent service delivery.
- Perform additional duties as assigned, adhering to all regulatory guidelines and maintaining confidentiality of customer information.
Candidate Profile:
Qualifications:
- At least six months to one year of relevant customer service experience.
- Prior experience in banking or call center environments is preferred.
- Familiarity with banking products and services is advantageous.
- A high school diploma or GED is required.
Skills and Abilities:
- Demonstrated courtesy, tact, and diplomacy in all interactions.
- Effective verbal and written communication skills.
- Ability to work independently and collaboratively within a team.
- Proficient in operating multi-line phone systems and various technology platforms.
- Commitment to maintaining confidentiality and adhering to company policies.
Work Environment:
Must be able to perform duties in a shared office space with moderate noise levels.
Physical Requirements:
Regularly required to sit, use hands for repetitive tasks, and communicate effectively. Occasional standing, walking, and lifting may be necessary.
Compensation and Benefits:
We offer a competitive salary based on experience and a comprehensive benefits package, including medical, dental, vision, and retirement savings options.
Company Overview:
Foothills Bank is dedicated to serving our communities with integrity and respect. We value diversity and are committed to providing equal employment opportunities.
