Commercial Excellence Manager for Global Rare Diseases

4 weeks ago

Étreux, Hauts-de-France, United States Chiesi USA Full time
About Us

Chiesi USA is a specialty pharmaceutical company dedicated to developing and promoting innovative products for the hospital, adjacent specialty, and rare disease markets. As a B Corp and Benefit company, we prioritize high social and environmental standards, ensuring the well-being of our people, patients, and communities.

Our Mission

We strive to improve people's quality of life by acting responsibly towards society and the environment. Our three therapeutic areas - AIR, RARE, and CAR&E - drive our research, development, and marketing efforts.

Job Summary

We are seeking a Commercial Excellence Manager to join our Global Rare Diseases division. This role will play a pivotal part in identifying activities and projects that drive business growth, optimize commercial planning, and enhance sales force effectiveness.

Main Responsibilities
  • HCP Segmentation and Targeting
    • Collaborate with commercial functions to define segmentations and prioritization matrices.
    • Design and manage sales incentive programs, compensation plans, and recognition initiatives.
  • CRM Monitoring
    • Support US Commercial Operations in aligning activities with commercial objectives.
    • Monitor SFE performance against KPIs.
    • Cross-analyze field performance and commercial excellence KPIs.
    • Define monitoring KPIs.
    • Identify best practices within countries and cross-fertilize the organization.
  • Collaboration with Functions
    • Participate in sales performance reviews and provide actionable insights to sales leadership.
    • Work closely with Marketing, Medical, MSL, and sales teams to ensure effective deployment of commercial materials in CRM.
    • Monitor the effectiveness of promotional materials and discuss potential improvements with Medical and Marketing teams.
  • Sales Data Analysis
    • Analyze sales data, performance metrics, and KPIs to identify trends, opportunities, and areas for improvement.
    • Conduct regular sales performance reviews and provide actionable insights to sales leadership.
    • Assess the effectiveness of targeting and effort allocation to make recommendations for improvement.
  • Project Planning and Execution
    • Identify business-critical processes in need of optimization or creation and lead work to optimize/create.
    • Lead the planning, execution, and delivery of projects using Agile methodologies.
    • Define project scope, goals, deliverables, and timelines in collaboration with stakeholders.
  • Stakeholder Management
    • Identify project stakeholders and establish clear communication channels and expectations.
    • Collaborate closely with stakeholders to gather requirements, prioritize tasks, and resolve issues or conflicts.
    • Support the Head of Function in material preparation for monthly updates and quarterly BRMs.
    • Engage regularly with heads of other functions within and outside the Business Unit.
Requirements
  • 5+ years' experience in commercial functions as a market analyst, SFE analyst, marketing manager, Key account manager, or similar.
  • Willingness to contribute to process improvement.
  • Knowledge of Power BI, Tableau, and similar tools.
  • Project management capabilities.
  • Knowledge of project management tools such as Smartsheet and similar.
  • Knowledge of Agile methodology is considered a plus.
  • Proven leadership and organizational capabilities.
  • Segmentation, targeting, and SFE principles knowledge.
  • Understanding of the pharma market.
  • Strong communication skills (verbal and written); proven ability to work cross-functionally and liaise across a complex set of stakeholders.
Education

BS/MS degree in Business Administration, Marketing, or a related field. Problem-solving. MBA will be considered a plus.

Chiesi USA is an equal opportunity employer committed to hiring a diverse workforce at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity, or expression, or any other basis protected by local, state, or federal law.

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