Customer Service Representative
2 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at T.F. OBrien Cooling & Heating. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Answer incoming calls and ensure 100% customer satisfaction
- Perform outbound calling to inform customers of promotional items and ensure schedules are full
- Ensure accurate and efficient scheduling and dispatching of service calls
- Provide accurate product and service information to attract potential customers
- Schedule timely follow-up on repairs and parts replacement to achieve total customer satisfaction
- Communicate accurately and effectively with all customers
- Customer service experience
- Dispatching of 10+ field personnel
- HVAC product and service knowledge background
- Ability to understand and offer solutions to customers
- Excellent organizational and communication skills
- Capable of multi-tasking and working on multiple projects
- Competitive wages and benefits
- Best training, tools, and resources to perform like superheroes
- Opportunity to work with a dynamic and growing company
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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