Customer Service Representative

2 weeks ago


New York, New York, United States T.F. OBrien & Co. Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at T.F. OBrien Cooling & Heating. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Answer incoming calls and ensure 100% customer satisfaction
  • Perform outbound calling to inform customers of promotional items and ensure schedules are full
  • Ensure accurate and efficient scheduling and dispatching of service calls
  • Provide accurate product and service information to attract potential customers
  • Schedule timely follow-up on repairs and parts replacement to achieve total customer satisfaction
  • Communicate accurately and effectively with all customers
Requirements:
  • Customer service experience
  • Dispatching of 10+ field personnel
  • HVAC product and service knowledge background
  • Ability to understand and offer solutions to customers
  • Excellent organizational and communication skills
  • Capable of multi-tasking and working on multiple projects
What We Offer:
  • Competitive wages and benefits
  • Best training, tools, and resources to perform like superheroes
  • Opportunity to work with a dynamic and growing company

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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