Unified Communication Systems Engineer

4 weeks ago


Durham, North Carolina, United States netPolarity Full time
Job Title: Sr. Unified Communication Engineer (Zoom)

Location: Durham, NC or San Jose, CA (hybrid)

Duration: 3 months

We are seeking a skilled Unified Communication Systems Engineer to join our team at netPolarity. As a key member of our global collaboration infrastructure team, you will be responsible for installing and maintaining AV conference Zoom rooms. Your expertise will be instrumental in upgrading hundreds of Zoom Rooms globally, working closely with external vendors and local installers in AMER, EMEA, and APAC regions to deliver an exceptional UC employee experience.

The company's video and teleconferencing are powered by Zoom, integrated into an ecosystem of SaaS services and tooling. You will be expected to understand how Zoom interacts with other technologies in conference rooms as well as how to troubleshoot systemic issues affecting Nutanix. This includes understanding networking, MDM management, AV technologies, OAuth/Okta integrations, and developing and implementing role-based access and permissions at scale.

Key Responsibilities:
  • Responsible for Zoom Room A/V hardware upgrade projects.
  • Ensure timely completion of Zoom Room upgrade projects.
  • Provide weekly upgrade project progress reports to the hiring Manager.
  • Create purchase orders and track capex and opex spend.
  • Work with external AV designers and installers in AMER, EMEA, and APAC regions.
  • Coordinate with internal local resources to ensure successful installations.
  • Perform thorough conference room testing before closing projects.
  • Create how-to documentation on new Zoom Room hardware and features.
  • Regularly update how-to documentation with newly added features.
  • Revamp Zoom Room management and Zoom Phone System management in Zoom admin portal.

Requirements:
  • Strong project management and time management skills.
  • Effective verbal and written communication skills.
  • Ability to manage multiple concurrent deadlines.
  • Familiar with ServiceNow ticketing and Agile Development.
  • Efficient with company-supported tools like MS Outlook, Slack, Zoom, Jira, and ServiceNow.
  • Sense of humor, technical curiosity, strong sense of ownership, and passion for delivering an amazing employee technology experience.
  • Ability to work with people in different time zones.


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