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Help Desk Specialist

1 month ago

Suffolk, Virginia, United States NANA Regional Corp Full time
Job Title: Help Desk Specialist

We are seeking a skilled Help Desk Specialist to provide expert customer service and technical support to our clients. The ideal candidate will have excellent communication skills, strong analytical and problem-solving abilities, and the ability to analyze data to identify trends and issues.

Responsibilities:

  • Provide expert customer service by interfacing with customers to understand and resolve their issues.
  • Assist customers in establishing new accounts and managing existing ones.
  • Ensure all account-related issues are resolved promptly and accurately.
  • Manage trouble tickets from initiation to completion, leveraging checklists and system expertise to troubleshoot and resolve issues promptly and effectively.
  • Provide analytical products based on trouble ticket reports to identify trends, issues, and utilization rates.
  • Maintain detailed records of customer interactions, issues resolved, and account changes.
  • Work closely with the IT and development teams to address recurring issues and implement system improvements.

Qualifications:

  • Secret Clearance.
  • Experience in a help desk or technical support role.
  • Familiarity with troubleshooting common technical issues and using help desk software.
  • Excellent verbal and written communication skills.
  • Strong organizational abilities with attention to detail.