Bilingual Enrollment Specialist

3 days ago


New York, New York, United States AltaStaff Full time
About the Position

We are currently recruiting for a Bilingual Call Center Representative to work with our Managed Care Client in a fully in-office setting in Manhattan, NY.

Key Responsibilities
  1. Respond to enrollment services calls, provide responses to questions, mail information, and refer callers as needed.
  2. Assess client health care needs, assist clients in choosing a health plan, and maintain knowledge of the New York Medicaid CHOICE Project.
  3. Process enrollment/disenrollment forms, perform managed care education and enrollment services, and meet established performance criteria.
What You'll Need
  • Must be fluent in two languages
  • High school diploma or equivalent required; associate degree preferred
  • 2+ years of customer service experience required; 2+ years of healthcare/human service experience preferred
  • Proficient in Microsoft Office Suite and typing speed of 35+ WPM
  • Excellent organizational skills, attention to detail, ability to work in a fast-paced environment, and independently
Salary and Benefits

Our estimated hourly rate is $18.00, and we offer a full-time schedule from Monday to Friday, 8:30am - 5pm EST.



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