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Customer Experience Specialist

2 months ago

Charleston South Carolina, United States Anthropologie Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Anthropologie. As a Sales Associate, you will play a key role in driving sales and providing an exceptional customer experience.

Key Responsibilities
  • Customer Experience
    • Initiate genuine conversations with customers to build rapport and understand their needs.
    • Support a selling environment by connecting with multiple customers and sharing product suggestions.
    • Provide a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store.
  • Teamwork + Communication
    • Build productive relationships with peers and ask for support when needed.
    • Participate in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire customers.
    • Contribute to a positive team morale by participating in store initiatives and highlighting peers and leaders.
  • Visual + Business Operations
    • Understand your contribution to service and selling on every shift to impact the store's business.
    • Support the shipment process to gain awareness of product, including what's new and what's restock.
    • Maintain Anthropologie's visual and operational standards while keeping the focus on the customer.
Requirements
  • Anthropologie brand fan
  • Experience in customer service
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store
Perks and Benefits

URBN offers comprehensive Perks & Benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more.