Mechanical Service Manager

1 month ago

Memphis, Tennessee, United States Snider Fleet Solutions Full time
Job Summary

We are seeking a highly skilled and experienced Mechanical Service Manager to join our team at Snider Fleet Solutions. As a key member of our service department, you will be responsible for providing daily direction and distribution of service work orders to Heavy Duty Truck and Trailer Technicians. Your primary goal will be to ensure that customer needs are met in the most timely, effective, efficient, and safest manner possible.

Key Responsibilities
  • Receives, creates, and assigns all service work orders to respected technicians.
  • Responsible for the growth and productivity of technicians and ensures they hit or exceed monthly revenue goals.
  • Assist branch and operations manager with maintaining up to date employee administrative files, DOT Med Cards, ASE/TIA certifications, forklift safety, employee evaluations, etc.
  • Responsible for coordinating with parts room on purchasing and maintain proper inventory levels.
  • Assist branch and operations manager with the hiring and training of mobile mechanics, and administrative personnel.
  • Manage departments P&L, employee payroll/overtime, and other department expenses.
  • Monitor the quality of all service work performed.
  • Responsible for service department's operational practices.
  • Ensure accuracy on work orders, prior to closing, in MaddenCo.
  • Generate computer work orders for all products leaving the parts room/warehouse.
  • Provides sales staff support and supervision through service quotes, product look-ups, alleviating any customer disputes or requests, etc.
  • Ability to communicate repairs completed to customers, as well as the ability to articulate the work that was completed.
  • Manage customer scheduled fleet work, scrap tire analysis, and other customer needs.
  • Manage maintenance on service trucks in accordance with company's PM schedule.
  • Submit all service department payables to Branch or Operations Manager for approval and payment (T-Check, ComCheck, Cash, Card, etc.)
  • Assist the Branch Manager with managing and maintaining inventory according to company standards.
  • Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
  • Operate Michelin 24/7 or On Call website.
  • Conducts daily reviews of Warehouse, Service Bays/Trucks, and Equipment in order to ensure safety, compliance, cleanliness, and organization.
  • Ensures proper branch opening and closing procedures are being followed.
  • Ensures branch has sufficient resources, such as personnel, material, and equipment.
  • Follow all safety rules, wear proper PPE, and demonstrate safety conscious mindset.
  • Demonstrate excellent attendance, show up to work on time and in the correct uniform.
  • Adheres to all policies, procedures, and values of Snider Fleet Solutions.
Requirements
  • Associate's Degree in Business or other related fields; four-year degree preferred and/or equivalent work experience.
  • At least 2 years' experience within the industry or a related management position.
  • Familiarity with Paylocity and AS400 software is a plus.
  • Must have a clean driving record.
Preferred Qualifications
  • Valid Class C Driver's License or state(s) equivalent and must be insurable to drive by company standards.
  • Federal Annual and Brake Inspector certification preferred.
  • Commercial TIA certification required after six months of employment.
  • Medium/Heavy Truck ASE certifications or the equivalent preferred.
What We Offer
  • Paid Time Off (PTO) - personal, holiday, sick and vacation.
  • Career advancement opportunities.
  • 401(k) retirement planning.
  • Profit sharing.
  • Medical.
  • Dental.
  • Vision.
  • Employer-Paid Life.
  • Employer-Paid Short Term Disability.
  • And More.

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