Technical Program Manager

24 hours ago

San Jose, California, United States PayPal Full time
Job Description

PayPal is seeking a highly motivated and customer-oriented Program Manager to spearhead programs that transform how the company operates and engages with small and medium-sized businesses (SMBs), Financial services, and partners. The ideal candidate will have 8 years of experience in program management, with at least 4 years in Agile project management, product launch management, and change management.

Key Responsibilities
  • Organize and lead planning activities to create a release/program roadmap, ensuring all teams align with enterprise planning expectations.
  • Define launch strategy for new product capabilities, including geographic scope and rollouts, detailed timing, ramp, and analytics plan.
  • Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.
  • Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.
  • Design and manage pilots and beta testing.
  • Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
  • Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.
  • Identify program impediments and address them, including proper escalation to individuals/groups as needed.
  • Lead the Go-to-Market meetings with Sales, Product Marketing, Commercial teams, and with external partners.
  • Lead program retrospectives and commitment to improvement on a regular cadence.
  • Advocate and manage program implementation according to PayPal's product lifecycle management.
  • Maintain awareness of the cross-product/program synergies and actively communicate opportunities to simplify or better align work across teams.
  • Lead effective project/program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies.
  • Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.
Requirements
  • Minimum of 6 years in a program manager role.
  • Experience organizing multiple teams delivering on software/product development initiatives. Agile lifecycle management experience preferred.
  • A track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
  • Experience developing effective, matrixed, cross-organization relationships, collaboration, and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies is preferred.
  • A strong technical acumen and strong voice for the customer across the program delivery lifecycle.
  • Good knowledge of project management processes, project management software tools, templates, and management techniques.
  • Experience with different software development methodologies including the agile development methodology such as Scrum.
  • Success in developing program/project level artifacts to support a major software implementation program with concurrent releases.
Additional Information

PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypal.com/us/home.

The U.S. national annual pay range for this role is $84,500 to $204,600. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypal.com/us/home.

Click Here to learn more about our culture and community.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at https://www.paypal.com/us/home.

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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