Account Manager
7 days ago
The Tortorella Group is seeking a talented Account Manager - Customer Delight to join our team. In this role, you will be responsible for building and nurturing customer relationships, identifying opportunities to exceed expectations, and ensuring clients have an impeccable summer and winter season.
You will work collaboratively across multiple divisions and our field team to deliver exceptional customer experiences and drive measurable growth.
Key Responsibilities:
- Develop and implement strategies to drive customer satisfaction and retention.
- Negotiate contracts while defending our industry-leading renewal rates.
- Collaborate effectively with the Service team and field technicians to uphold Tortorella's service standard.
- Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season.
Requirements:
- Proven work experience in sales, account management, or customer service.
- Exceptional organizational and communication skills.
- Bachelors or certificate preferred.
- Proficiency in Microsoft Office and Windows.
Benefits:
- Health Insurance
- 401k and matching
- Flexible spending account
- Dental insurance
- Vision insurance
About Us:
The Tortorella Group is a leading provider of swimming pool engineering, design, construction, and service solutions. We are committed to delivering exceptional customer experiences and driving measurable growth.
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