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Operations Coordinator

1 month ago

Monroe, Louisiana, United States H&R Block Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support to our district offices, including operational and hiring support, ordering supplies, and general administrative duties.

Key Responsibilities

  • Provide technical support to internal and external customers via phone, email, and chat.
  • Document and track customer contacts using software solutions and computer systems.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Attend training related to the effective and efficient performance of job duties.

Requirements

  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Effectively demonstrate oral, written, and interpersonal communication skills.

About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second. We believe in diversity and inclusion and are proud to be an equal opportunity employer.